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Category: Admin

Salesforce screen flow – Open a Record in a Console Sub-Tab

This article explains how to use Salesforce Screen Flow to open a record in a console sub-tab. By creating a text template that includes the record’s ID and using a display text component, users can click a link that opens the record within the console rather than a new browser tab. Two key steps are involved: (1) creating the text template with the record ID, and (2) displaying the template in the flow using the “Display Text” component.

Enhancements to the Salesforce User Management: User Access Policy (Summer ’24)

In this article, I introduce some user management features in Salesforce such as user access policies, view summaries of users, and permission sets. These features are either recently introduced or going to be generally available in the summer 24 release. I provide a step-by-step demonstration of how to enable and use the user access policy feature, which allows you to manage the assignment of permission sets, public groups, and queues to users. I also showcase the view summary feature, which displays all the permissions assigned to a user or a permission set on a single page. No action is requested from the viewers, but this video aims to provide valuable information about these user management features.